FAQ

At Absinthe Honey, we have efficient and friendly customer care so do write to us with any question you might have. Nevertheless, here are the answers to the most common questions our clients ask.

How long will it take to process my order?

All orders are received, processed and dispatched in real time. All the spoons listed are guaranteed to be in stock so there are never any delays. However, we do not ship on Saturdays and Sundays, so orders received after the close of business on Friday are dispatched the following Monday morning.

Will I receive a confirmation of my order?

Yes, of course. Once you have placed your order, a customer care representative will confirm it and then stay in touch with you in the coming days to let you know when exactly you order shipped, the tracking number of your package, how to track it online and to answer any questions you might have.

We understand that follow up customer care is as important as the quality of our products.

How will my order be shipped?

We offer two shipping options:

Both options are reliable and fast, but the second provides additional protection. For your peace of mind, your package is insured and fully trackable online. In the (extremely unlikely) event that the package gets lost, we reship your order immediately at no charge to you.

Registered Priority Shipping costs $3 extra.

How can I pay for my spoons?

We welcome payments by Visa, Mastercard and American Express.

But I cannot pay with a credit card.

We regret we do not accept payments by check, wire transfer, PayPal or any other form. In order to keep our prices low for all our customers, we cannot afford the extra processing fees and time involved with clearing such payments.

Do you offer discounts for larger orders?

Yes, we do. Any order of four or more spoons gets an automatic discount:

Gift wrapping is available and free for any orders of four or more spoons – just let us know.

We are Absinthe Honey, the leading supplier of these unique items. Every month, we ship thousands of our spoons in wholesale orders to bars, restaurants, stores and resellers across America, Europe and beyond. Our large trading volume means we can offer rock-bottom pricing to retail customers like you, too.

Do you sell wholesale?

We do all the time. Wholesale makes up the bulk of our business. Contact us for details.

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